Are vent free products legal in Canada?

November 9th, 2015|

Vent free gas fireplaces, gas stoves and log sets are not legal for use in Canada.

What should I bring when buying a Fireplace?

November 23rd, 2012|

If you have an existing wood fireplace you may be looking for a gas or wood insert. Bring all dimensions of the fireplace cavity (width x height x depth) along with the depth of the lintel (the thickness of the material that crosses above the fireplace opening).  Also bring photos of the fireplace inside [...]

Who services Napoleon Fireplaces and how often should they be serviced?

March 12th, 2012|

Authorized dealers of Napoleon Fireplaces are identified on our 'Where to Buy' page. They are there to answer all of your questions, ensure that your fireplace is properly installed as well as providing a regular service program to protect your investment. Napoleon recommends an annual inspection of your gas fireplace or gas stove and that you call [...]

Will a Napoleon Gas Fireplace operate during a power failure?

March 2nd, 2012|

Yes! All of our gas fireplaces (except The Torch - GT8) incorporate a self generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers and some hand held remotes rely on house current for power and our fireplaces do perform effectively, even without them.

Can I buy a Napoleon Fireplace direct from the factory?

March 2nd, 2012|

All of our fireplaces are sold through dealers who are trained to provide you the very best service available

Are gas fireplaces safe?

March 2nd, 2012|

Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. self generating millivolt system comes

Can I buy a Napoleon Fireplace over the internet?

March 2nd, 2012|

The internet is an outstanding means of gathering information and sourcing a local authorized Napoleon dealer from whom the purchase should always be made.

What are “Phazer® Logs”? – How often do they need replacing?

March 2nd, 2012|

Our Phazer® logs are produced by a unique process where ceramic fibers are melded together in the form of a variety of log shapes.

Do I need a chimney to vent a fireplace?

March 2nd, 2012|

All of our wood stoves and fireplaces require a chimney, either a masonry or A vent stainless steel chimney. The diameter of the chimney must match the size of the fireplace flue collar to effectively vent the products of combustion. Consequently, an existing chimney may need to be lined with a stainless steel liner to [...]

What should I consider when choosing a Napoleon fireplace to heat my home?

November 28th, 2011|

Direct Vented Fireplaces can be installed almost anywhere in your home as they don’t require a pre-existing chimney to vent them. They can be built into a combustible surrounding. The size of the fireplace and the amount of space it will take up in your room On the main floor, the overall appearance may [...]

How much fuel do fireplaces consume and how much do they cost to operate?

November 28th, 2011|

This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) [...]

Will the blower increase the heat output of our fireplaces?

November 28th, 2011|

Aside from the fact that all our fireplaces radiate heat from their fronts, there is still heat that can be withdrawn from the parts of the fireplace body

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