Important Status UPDATE – 23 Dec 2019
A recent update to the Android operating system has resulted in some devices no longer being able to recognize the Bluetooth signal from the fireplace, after the device has been upgraded. This issue is not specific only to the eFire application and many other apps are potentially affected. We understand this is an inconvenience for our Customers and are working hard to resolve the situation in a timely manner.
Uninstalling the eFire application and reinstalling will not resolve this specific concern, as it is a compatibility issue between the device hardware, the operating system and the application.
A scheduled update to the eFire application, (to address bugs and compatibility issues for certain devices), will be expedited from February to January and will include a resolution to this new issue affecting some Android devices.
Users can continue to operate all the features of their fireplace as normal using the remote control.