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For Servicing, Installation and Parts please contact an authorized Napoleon Dealer. To find a local dealer use the Find a Dealer button below. We suggest you provide them with the model and serial number of your appliance to enable them to effectively serve you.

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Customer Solutions

Email: [email protected]

Phone: 1-866-820-8686

Hours of Operation:
Monday – Friday: 8:30am – 5pm Eastern (Excluding all Canadian Holidays)

Online Support

Contact Customer Solutions

Our Locations

Canadian Corporate Contact

Wolf Steel Canada
9 & 24 Napoleon Road
Barrie, Ontario
Canada, L4M 0G8

US Corporate Contact

Wolf Steel USA LLC
103 Miller Drive
Crittenden, Kentucky
United States, 41030