Maintenance Videos

Need a helping hand? Our collection of support videos are sure to help you find an answer to any question you have about your Napoleon Fireplace.

How to Light and Ignite Your Fireplace Pilot

February 28th, 2019|Categories: Maintenance Videos, Videos|

In this video, we will demonstrate how to light your fireplace pilot. Please note there are a variety of pilot systems available in Napoleon fireplaces, not all fireplaces will operate in this manor, refer to [...]

How to Clean Your Fireplace Glass

February 28th, 2019|Categories: Maintenance Videos, Videos|

In this video, we will demonstrate the key tips and trick for how to clean your fireplace glass, which products are okay to use and more detailed information. For a list of annual maintenance or [...]

How to Clean Your Fireplace Blower

February 28th, 2019|Categories: Maintenance Videos, Videos|

In this video we will demonstrate the key tips and trick for how to clean your fireplace blower, how often to service and more. For a list of annual maintenance or more detailed information please [...]

Napoleon eFIRE App – How to Log on

February 19th, 2019|Categories: Maintenance Videos, Videos|

Total control of your fireplace from the convenience of your mobile device, Napoleon’s eFIRE app will revolutionize the way you use your fireplace.

Napoleon eFIRE App – Settings

February 19th, 2019|Categories: Maintenance Videos, Videos|

The eFIRE application allows you to create every imaginable color, selecting the one that fits your current mood or your décor with ease. The simple color wheel tool swiftly scrolls through the full-color spectrum. Napoleon’s [...]

Napoleon eFIRE – Features

February 19th, 2019|Categories: Maintenance Videos, Videos|

Full mastery of your ember bed allows you to create every imaginable color, selecting the one that fits your mood, or your décor, with ease. The simple color wheel tool swiftly scrolls through the full [...]

How to start a fire in a Napoleon Wood Burning Fireplace

February 19th, 2019|Categories: Maintenance Videos, Videos|

Detailed instructions and good practices on starting a fire with your Napoleon Wood Burning Fireplace. Bask in the glow of a wood fire that will add impact and luxury to your favorite space.

Napoleon Wood Stove Annual Maintenance Tutorial

February 19th, 2019|Categories: Maintenance Videos, Videos|

Napoleon EPA approved stoves heat your home more efficiently and with less impact on the environment than any other heating fuel option. Ensure to properly maintain yours for optimal effectiveness, watch this video to learn [...]

Napoleon Pellet Burning Appliance Maintenance Tutorial

February 19th, 2019|Categories: Maintenance Videos, Videos|

A Napoleon Pellet Burning Appliance is the perfect solution to heat your home, uncompromising pellet performance year after year with the comfort of knowing you have selected a product made with true craftsmanship and advanced [...]

Napoleon Pellet Burning Appliance Troubleshooting Tutorial

February 19th, 2019|Categories: Maintenance Videos, Videos|

Napoleon Technical Specialist will review how to troubleshoot the Napoleon Pellet Burning Appliances. For detailed information on Troubleshooting, refer to the Owner's Manual.

Napoleon High Country™ 3000 Eco Catalyst Replacement

February 19th, 2019|Categories: Maintenance Videos, Videos|

Napoleon's High Country™ 3000 Eco Wood Burning Fireplace has lower emissions then it’s predecessor and burns up to 25% longer, thus a more efficient model while still maintaining its heat. In this video, we will [...]

Napoleon High Country™ 7000 and 8000 Replacing the Screen

February 19th, 2019|Categories: Maintenance Videos, Videos|

The Napoleon High Country™ 7000 and 8000 Wood Fireplaces include the exclusive counterbalanced ZERO GRAVITY™ door system making lighting, and loading of this fireplace effortless. This video will walk through how to replace the screen [...]

Napoleon High Country™ 7000 and 8000 Replacing the Door Glass

February 19th, 2019|Categories: Maintenance Videos, Videos|

The Napoleon High Country™ 7000 and 8000 Wood Fireplaces are inspired by European clean face design and feature a huge viewing area. With an exclusive counterbalanced ZERO GRAVITY™ door system making lighting, and loading of [...]

Napoleon High Country™ 7000 and 8000 – Caring for the Glass

February 19th, 2019|Categories: Maintenance Videos, Videos|

An exclusive counterbalanced ZERO GRAVITY™ door system operates the screen and heat radiating ceramic glass independently, allowing the fire to be viewed through either the glass, screen or both. Watch this video to learn more [...]

Napoleon High Country™ 7000 and 8000 Balance Weight Adjustment

February 19th, 2019|Categories: Maintenance Videos, Videos|

The Napoleon High Country™ 7000 and 8000 Wood Fireplaces include the exclusive counterbalanced ZERO GRAVITY™ door system making lighting, and loading of this fireplace effortless. This video will walk through how to replace the screen [...]