How important is the quality of pellets I use in my pellet stove?

November 9th, 2015|

A: Pellet quality is important, please read the following: Your Wolf Steel Ltd. Pellet Appliance has been designed to burn premium hard or soft wood pellets only. Do not use any other type of fuel such as fire logs or fire starting pellets. The performance and heat output of the pellet appliance is directly related [...]

Are vent free products legal in Canada?

November 9th, 2015|

Vent free gas fireplaces, gas stoves and log sets are not legal for use in Canada.

My remote won’t sync with receiver and or function anymore?

November 9th, 2015|

Upon changing the batteries in the remote and the receiver, it may be necessary to replace the remote system. Remote systems are warrantied for one year.

What should I bring when buying a Fireplace?

November 23rd, 2012|

If you have an existing wood fireplace you may be looking for a gas or wood insert. Bring all dimensions of the fireplace cavity (width x height x depth) along with the depth of the lintel (the thickness of the material that crosses above the fireplace opening).  Also bring photos of the fireplace inside [...]

Who services Napoleon Fireplaces and how often should they be serviced?

March 12th, 2012|

Authorized dealers of Napoleon Fireplaces are identified on our 'Where to Buy' page. They are there to answer all of your questions, ensure that your fireplace is properly installed as well as providing a regular service program to protect your investment. Napoleon recommends an annual inspection of your gas fireplace or gas stove and that you call [...]

Will a Napoleon Gas Fireplace operate during a power failure?

March 2nd, 2012|

Yes! All of our gas fireplaces (except The Torch - GT8) incorporate a self generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers and some hand held remotes rely on house current for power and our fireplaces do perform effectively, even without them.

Can I buy a Napoleon Fireplace direct from the factory?

March 2nd, 2012|

All of our fireplaces are sold through dealers who are trained to provide you the very best service available

Are gas fireplaces safe?

March 2nd, 2012|

Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. self generating millivolt system comes

What is “Maximum steady state efficiency”?

March 2nd, 2012|

Maximum steady state efficiency is determined by specific test conditions that include burning the fireplace until the fireplace and flue gas .

Can I buy a Napoleon Fireplace over the internet?

March 2nd, 2012|

The internet is an outstanding means of gathering information and sourcing a local authorized Napoleon dealer from whom the purchase should always be made.

What are “Phazer® Logs”? – How often do they need replacing?

March 2nd, 2012|

Our Phazer® logs are produced by a unique process where ceramic fibers are melded together in the form of a variety of log shapes.

Do I need a chimney to vent a fireplace?

March 2nd, 2012|

All of our wood stoves and fireplaces require a chimney, either a masonry or A vent stainless steel chimney. The diameter of the chimney must match the size of the fireplace flue collar to effectively vent the products of combustion. Consequently, an existing chimney may need to be lined with a stainless steel liner to [...]

What are BTU’s?

March 2nd, 2012|

BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat.

What should I consider when choosing a Napoleon fireplace to heat my home?

November 28th, 2011|

Direct Vented Fireplaces can be installed almost anywhere in your home as they don’t require a pre-existing chimney to vent them. They can be built into a combustible surrounding. The size of the fireplace and the amount of space it will take up in your room On the main floor, the overall appearance may [...]

What is AFUE?

November 28th, 2011|

Annual Fuel Utilization Efficiency is also determined by the results of some specific test conditions but these results are further calculated with other influences such as average daytime and nighttime temperatures, heat loss due to the standing pilot and from cold start up. All sorts of data is calculated to provide the overall average efficiency [...]

How much fuel do fireplaces consume and how much do they cost to operate?

November 28th, 2011|

This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) [...]

What is radiant heat?

November 28th, 2011|

Radiant heat is transmitted from a heat source via rays just like rays of sunlight. These rays pass through the air without heating it since only solid objects can absorb the heat they transmit. Dark colours absorb more radiant heat than lighter colours which reflect more of it. This is why light coloured clothing is [...]

What is conduction heat?

November 28th, 2011|

This is the transfer of heat through a body or substance. All of our fireplaces conduct heat to the air as it comes into contact with the hot glass and firebox surface.

What does Convection Heating mean?

November 28th, 2011|

This describes the transfer of heat by heating, then moving a substance. Simply put, the heat from our fireplaces is distributed via convection. This is when the air in front of the fireplace absorbs heat, becomes buoyant and rises to the ceiling. This draws cooler air behind it, mostly along the floor, which in turn, [...]

Will the blower increase the heat output of our fireplaces?

November 28th, 2011|

Aside from the fact that all our fireplaces radiate heat from their fronts, there is still heat that can be withdrawn from the parts of the fireplace body

What does zero clearance mean?

November 28th, 2011|

The term Zero Clearance indicates that the particular fireplace can be enclosed using combustible materials. Depending upon the limitations of a specific zero clearance fireplace, These combustible building materials may allowed to be installed against the body of the fireplace without fear of combustion or heat damage. However, some fireplaces may require installation using non-combustible [...]

What is a direct vent fireplace?

November 28th, 2011|

Direct vent is a term used to describe a specifically designed fireplace that performs differently from the traditionally vented fireplace which use a chimney. This type of fireplace has a completely sealed combustion chamber which allows it to vent directly out a side wall of the home. One of the benefits of this type of [...]

What is a B Vent or Natural draft gas fireplace?

November 28th, 2011|

B Vent type of fireplaces do not have a sealed combustion chamber and relies on the buoyancy of hot gases to vent effectively

What is a vent free gas fireplace?

November 28th, 2011|

Vent free fireplaces are fireplaces that do not require any type of vent system. Instead, they are designed to burn clean and the combustion

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