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Napoleon Support Center

Use the form below to contact customer service if you have questions about your Napoleon Product.

For Servicing, Installation and Parts please contact an authorized Napoleon Dealer. To find a local dealer use the Find a Dealer button below. We suggest you provide them with the model and serial number of your appliance to enable them to effectively serve you.

Find a Servicing Dealer

Customer Solutions

Email: hearth@napoleonproducts.com

Phone: 1-866-820-8686

Hours of Operation: 8:30am – 5pm (Excluding all Canadian Holidays)

Contact Customer Solutions Online

Canadian Corporate Contact US Corportate Contact
Wolf Steel Canada Wolf Steel US
9 & 24 Napoleon Road 103 Miller Drive
Barrie, Ontario Crittenden, Kentucky
Canada, L4M 0G8 United States, 41030