We’re here to Help
Napoleon® Support Center

Use the form below to contact customer service if you have questions about your Napoleon® Product.
For Servicing, Installation and Parts please contact an authorized Napoleon Dealer. To find a local dealer use the Find a Dealer button below. We suggest you provide them with the model and serial number of your appliance to enable them to effectively serve you.






Your Name: (required)

Your Email: (required)



Fuel Type:

Serial Number:

* Your Product Serial Number is required for any inquiry.

Your Message:

Type the letters below to submit

Privacy Policy: We do not collect or disseminate the private information of our customers. Submitted information is only used for the purposes of contacting you with regards to your question.

Customer Solutions

Email: hearth@napoleonproducts.com

Phone: 1-866-820-8686


Hours of Operation: 8:30am – 5pm

(Excluding all Canadian Holidays)

Corporate Contact:
Wolf Steel CANADA
9 & 24 Napoleon Road
Barrie, Ontario
Canada, L4M 0G8
Corporate Contact:
Wolf Steel USA
103 Miller Drive
Crittenden, Kentucky
United States, 41030